You can contact us by phone 24 hours a day, seven days a week.
All other ways to get in touch are checked during reception opening hours, but for urgent enquiries or repairs you must telephone us.
For urgent repairs and advice call us on 01209 200200 - lines are open 24 hours a day, seven days a week.
- Freephone - 08082 027728
- Local rate - 01209 200200
- Text (non-urgent enquiries) - 07781 472887
- 24 hour automated rent payment line run by allpay - 0844 557 8321 - have your Coastline payment card and credit or debit card ready, and remember calls cost 7p per minute plus your phone provider's access charge.
Our full phone services are available from 8am to 6pm Monday to Friday. At other times you will always speak with an advisor who can help with urgent repairs and advice.
Our free mobile apps are available for Apple, Android and Windows Phones. Viewing HomeHunt and reporting repairs are just a couple of the many services available. Search your store for Coastline Housing App, or take a look at our mobile apps page to find out more.
Quick contact form
On the right hand side of every page on this site you will see a quick contact form. Simply fill it in with your details and question. We will reply by email or call you, whichever you prefer.
email@example.com - we will confirm receipt of your message, and if it requires a reply this will be sent within seven working days. For urgent repairs or advice please call us, as emails are only checked during weekday working hours.
Dial 18001 before the number you require if you are deaf, hard of hearing or speech impaired.
If English is not your first language, we use the Language Line service to interpret or translate.
If you would like to visit or write to us, the address is:
4 Barncoose Gateway Park
Reception is open to visitors on weekdays between 8:45am and 5:15pm. It is closed on weekends and bank holidays, so for urgent repairs or advice on those days please contact us on the 24 hour phone number. You will always be able to speak to an advisor.
If you write to us your letter will be opened by the Customer Access Team and forwarded to the correct department to respond to your query. When a full reply is required it will be sent within seven working days.
Visiting Coastline House
Sat nav devices will take you some distance from our office. As you appoach from either Wilson Way or Barncoose Avenue take the roundabout exit between Powells Garage and the Gateway Business Centre, then follow the road around into our car park.
You can download a map at the foot of this page.
We have two computers in the reception area for customers to use.